Privacy Policy

1. Scope

This policy applies to information collected through this website and through business communications with Hedley Trading Card, including email, WhatsApp, Instagram, Facebook, and Discord. The website is intended for business-to-business wholesale inquiries.

2. Information we collect

When you request a quote or contact us, we may collect:

• Your name and business contact details, including email address, phone number, WhatsApp number, or social-media handle.
• Your company or store name, website, marketplace profile, or social-media account.
• Your country, shipping information, and preferred contact method.
• The products, quantities, timing, and other details included in your inquiry.
• Order, payment, invoice, shipping, tracking, customs, and communications records if we proceed with a transaction.
• Limited technical information that may be processed automatically by our hosting and security providers, such as IP address, browser type, access time, and security logs.

When you submit the quote form, the information is transmitted over HTTPS to our Cloudflare-hosted inquiry service and delivered as a summary to our business inbox. The form does not require you to open or send from your own email application. If delivery fails, the website displays an error instead of confirming a successful submission.

3. How we use information

We use information to respond to inquiries, confirm business eligibility, prepare quotes and invoices, verify inventory, calculate shipping, process and fulfill orders, communicate order updates, prevent fraud, maintain business and accounting records, resolve disputes, and comply with legal or customs requirements. We do not sell personal information.

4. Sharing and international processing

Information may be shared only as reasonably necessary with payment providers, banks, carriers, insurers, customs brokers, professional advisers, technology and security providers, and government authorities where required. Because we serve international buyers, information may be processed in Canada or other countries and may be subject to the laws of those locations.

5. Retention and safeguards

Inquiry records are retained only as long as reasonably required to respond, maintain a business relationship, document a transaction, prevent fraud, or satisfy accounting, tax, customs, insurance, and legal obligations. We use reasonable administrative and technical safeguards appropriate to the information, but no email or internet transmission can be guaranteed to be completely secure.

6. Your choices and rights

You may ask what personal information we hold about you, request correction of inaccurate information, withdraw consent where applicable, or request deletion where the information is no longer required and we are not legally required to retain it. You may also ask us not to use your contact information for future marketing.

7. Third-party services

Links to WhatsApp, Instagram, Facebook, Discord, email, payment providers, and carriers lead to services operated by third parties. Their own privacy terms apply when you use those services.

8. Privacy contact

Questions, access requests, corrections, or privacy concerns can be sent to sales@hedleytradingcard.com with the subject “Privacy Request.” We will review and respond within a reasonable period.

For general information about Canadian private-sector privacy requirements, visit the Office of the Privacy Commissioner of Canada.